hvac app

Check out the New Features on our HVAC Mobile App

When you are on a job site, time is of the essence. You don’t have time to head back to the office to find information for your customers. You need to give them the answers they are looking for immediately. With our HVAC mobile app—aptly named the HVAC Contractor Assist—you can. Built to make your life a whole lot easier, our HVAC app is sure to become your new favorite tool in your tool belt. Here is a look at the upgraded features and enhancements that we have integrated into our app for HVAC contractors.

Incredible Features to Improve Your Workflow

Once you start using our HVAC mobile app, you will wonder how you ever lived without it. While it is loaded with several incredible features to assist you with your job, these are the three we think you will be especially fond of:

  • In-app Warranty Claims – With our warranty feature, you can submit claims while on the go. Take away the headache of making repetitive phone calls and get paid faster. And if you aren’t sure if a product is covered, you can easily search by serial number to get all of the information you need.
  • Instant Document Search – Gone are the days of digging through file boxes to find the diagrams and instructions you need to perform adequate service on a piece of equipment you are unfamiliar with. Our app for HVAC contractors puts all of these documents at your fingertips, including spec sheets, installation instructions, wiring diagrams, consumer information, and more.
  • Easy Part Locator – You know how important it is to have the correct part the first time, and with our HVAC app, you no longer have to waste precious time finding the right one. All you have to do is open up the app, enter the equipment for which you need a part, and confirm inventory at the CE store nearest you.

Notable Updates

In addition to the above features, our HVAC mobile app will also provide you with the following capabilities:

  • Get real-time inventory information before you head to one of our stores.
  • Shop for the parts you need straight from the HVAC app and pick them up in one of our stores —or we’ll ship them to you.
  • Locate compatible parts for the equipment.
  • Use the barcode scanner to easily find the pricing and quantity information for a part.
  • Calculate pressure or temperature instantly with our PT Calculator.
  • Find the CE location that is closest to you.
  • See barcodes in dark spaces with the included flashlight—there’s no need to switch apps.

With our app for HVAC contractors, you can save yourself precious time by having all of the information you need right at your fingertips. Download our HVAC mobile app today in the Apple App Store or on Google Play and never look back.

refrigerant recovery

Refrigerant Recovery: What You Need to Know

As a key player in the HVAC industry, it is no surprise to you that refrigerant recovery is an important part of your job. R22, the most common refrigerant used in stationary air conditioners, is damaging to the ozone, and if you don’t dispose of it correctly, you could face hefty fines. Here is a closer look at the reasons behind the strict laws regarding refrigerant recovery, as well as a rundown of how CE can help.

Why Is Proper Disposal So Important?

Refrigerants such as R22 are proven to be damaging to the earth’s atmosphere. They are so damaging, in fact, that Section 608 of the Clean Air Act strictly prohibits people (such as HVAC contractors) from knowingly releasing the substances into the air. Luckily, these damaging refrigerants are slowly being phased out, but in the meantime, proper refrigerant recovery is crucial.

Primary Violations

Even though most HVAC contractors know about the ill effects of R22, many of them still dispose of it incorrectly. In fact, one report for the state of Alabama found that less than 10% of refrigerant is properly disposed of in the case of equipment failure. Another common mistake made—sometimes knowingly and sometimes not—is that HVAC contractors will reuse recovered refrigerant in another system. The EPA is very clear that this is not allowed unless the same person owns the new equipment and it is located at the same address.

CE Is Here to Help

Since you clearly don’t want to risk a fine of up to $37,500 per day for not properly recovering and reclaiming refrigerant, we are here to help.

  • Alternative Refrigerants – At CE, we carry several alternatives to R22 that you can use without worrying about the strict guidelines from the EPA.
  • Refrigerant Recovery Machines – We also have many machines that are made to help you recover the refrigerant legally and properly. These include the high-end APPION G5 Twin and the extremely popular TRADEPRO® Refrigerant Recovery Machine (TP-MM1). Both machines are designed to be easily transportable and simple to operate, and they are loaded with features to make refrigerant recovery safe.
  • Refrigerant Recycling – Once you use a refrigerant recovery machine to obtain the refrigerant, you can bring the reclaim tank to one of our stores nationwide and we will trade you for a new one.

Refrigerant recovery is nothing to take lightly. Not only do you face enormous fines if you are caught disposing of it improperly, you are contributing to major environmental damage. To learn more about our refrigerant recovery equipment and/or services, contact us today.

HVAC contractor qualities

5 Qualities Your Clients Want in an HVAC Contractor

When your customers are shopping for a contractor to install HVAC parts or equipment, they don’t want to take any chances. To help ensure you are their chosen HVAC contractor, make sure you meet these five requirements:

1. Solid Reputation

As an HVAC contractor, your reputation is the key to your success. Not only are you responsible for ensuring your customers stay warm or cool throughout the year, you will be entering their home. People are going to check review sites and ask friends and family for recommendations, so always operate with your reputation in mind.

2. Respectable Certifications

Again, you are in charge of making sure your clients stay comfortable, and they don’t want to take any chances with any HVAC contractor. To make sure you are reliable, they are going to check your certifications, including those from North American Technician Excellence (NATE) and Air Conditioning Contractors of America Association (ACCA). It is worth the time, effort, and money, to get certified.

3. Up-to-Date HVAC Knowledge

Whether you are switching out a couple HVAC parts or installing an entire HVAC system, your clients will want to know that you are well-versed in all of the latest technologies and standards. Remember that the HVAC industry is always changing and improving, so it’s crucial to never stop learning.

4. High-Quality HVAC Parts and Service

When people are shopping for an HVAC contractor, most of them are willing to pay a little more upfront with the guarantee of a job well done. To make sure you can deliver, only work with high-quality HVAC parts from trusted manufacturers, and don’t be afraid to charge what you are worth. Once you install an efficient HVAC system your value will be apparent.

5. Properly Sized HVAC Parts

People do not want an HVAC contractor that uses the wrong parts. Even the most detailed contractors don’t always get the sizing right. Since even the smallest difference in dimensions could result in an ineffective and inefficient system, you need to be meticulous about measurements. To be a sought-after HVAC contractor, you should dedicate the extra time to ensuring you use only precisely measured HVAC parts (if you aren’t sure, our customer service is always available to help).

When you rely on CE for all of your HVAC parts and equipment, you will be able to easily maintain these five qualities. With our high-quality inventory and dedicated, knowledgeable staff, we will make sure that you are the HVAC contractor your clients are looking for.

smart HVAC thermostats

Ensure Your Client’s Safety Before Installing Smart HVAC Thermostats

Internet-connected HVAC thermostats are becoming a popular request, which means they are also becoming a common target for hackers. Luckily, the thermostat manufacturers understand this, and they continue to take safety measures to protect the personal information stored within these connected thermostats. As a contractor, it is your job and due diligence to install smart HVAC thermostats that make cybersecurity a priority. Here are the data safety measures to look for:

To Prevent Hacks of Personal Information

When it comes to protecting personal information, most smart HVAC thermostat manufacturers take every precaution, including:

  • Making sure the smart HVAC thermostat can only communicate with the pre-designated servers
  • Installing advanced security technologies that prevent personal information from being retrieved unless prior authorization is given
  • Storing the private information on computer systems that are stored in limited-access facilities

To Protect Cloud Data

When it comes to the data that is flowing between the cloud and the smart HVAC thermostat, different companies take different approaches, such as:

  • Using encryption for all data being sent
  • Limiting the amount of data that needs to travel to the cloud, making sure to exclude the location of the thermostat and any personal information
  • Not requiring contact information when the user registers the thermostat for the cloud service
  • Skipping the cloud altogether and storing all necessary data within the device

To Ensure Continued Protection

As the smart HVAC thermostats continue to up their security measures, the hackers work harder to steal data. For this reason, it is imperative that you only install smart HVAC thermostats from brands that are dedicated to continued improvements. This involves hiring top security companies to perform regular third-party audits of the device. This process identifies possible security risks and allows the manufacturer to make improvements.

To Keep Your Clients Informed

The manufacturers of smart HVAC thermostats can only do so much. Another big part of keeping your clients’ personal data safe is to make sure they are aware of the steps they can take to further protect their information. This includes:

  • Educating them about phishing emails
  • Making sure they don’t give access to anyone besides authorized personnel
  • Ensuring they choose hard-to-crack passwords

Most smart HVAC thermostat manufacturers are dedicated to providing top-security features within their products. As long as you choose reputable smart HVAC thermostats for your clients, you will be doing your part to keep their personal data safe. To learn more about the smart HVAC thermostats offered by CE, all of which will protect your clients’ private information, contact us today.


Pictured (L to R):
Simon Butlin, Del-Air Purchasing Manager
Richard Fortin, Del-Air Senior Vice President Operations
Bret Dorion, CE – Del-Air’s Account Manager

Congratulations to our Game Time Giveaway GRAND PRIZE WINNER, Del-Air Heating & Air Conditioning of Florida!

CE’s Game Time Giveaway ran the entire month of October, 2016, where all orders placed online were entered into a drawing to win a grand prize – a 60 inch 4K UHD Television, just in time for the holiday season.

Del-Air’s continued commitment to using our technology – including shopping online – paid off. Not only do they benefit from the increased efficiency and time savings offered by our online tools, but they’re now enjoying this season’s sporting events in style!

Runner-up prizes were awarded to 9 winners representing each of the CE North America regions. Each of these randomly selected winners won a $25 gift card to Dick’s Sporting Goods or Sport Chek:

Dunco Mechanical Ltd, Canada
Bismark Heating & Air Conditioning, Comfort Products
Bayside Electric Supply, Homans
Maryland Heating & Air, Mid Atlantic
Billy Rogers Plumbing, Heating & Air Conditioning, Mid-South
Danisi Energy Company Inc, Northeast
Conway Air Conditioning, South East
Sunwave Air Conditioning, South Texas
City Wide Mechanical, South Central

Congratulations to all of our winners!  Stay tuned for our next sweepstakes, coming this spring.

residential hvac parts

CE vs Big Box Stores

When you need HVAC parts and supplies for your clients, you have several places to turn. However, when you opt for CE instead of a big box store, you can experience superior customer service while ensuring you get the correct high-quality part or supply the first time.

Experience Excellent Customer Service

Whether you are shopping for HVAC parts online or in one of our brick-and-mortar locations, you will be privy to the finest customer service in the HVAC industry. From assisting with online ordering to providing answers about AC and heating equipment, you will always be able to get accurate technical recommendations and information that you can trust. Additionally, if you should get a defective part, our customer service team will act swiftly to make things right.

Receive Real Answers from Our Expert Staff

At CE, we only employ HVAC experts, so when you have a question, you receive an answer from someone who understands your business. At big box stores, this is never a guarantee. As you know, getting the correct HVAC part is paramount to the effectiveness of the equipment you are installing. If the size is even minutely off, you could be costing your customer more money to run their equipment. Even when you shop for residential HVAC parts online, we provide you with detailed photographs, bill of materials, instructions, and more – so you can rest easy knowing exactly what you will receive.

Perform Effortless Reordering

When it comes to reordering, you may have to start from scratch when you head to a big box store. On the contrary, at CE, you can effortlessly reorder anything you need, 24/7, from the convenience of your laptop or mobile device. With stored lists of the common residential HVAC parts you use in your customers’ homes, you can complete your order in a matter of minutes—which includes scheduling a delivery or in-store pick up using our real-time inventory.

Get HVAC Parts from Proven Manufacturers

We know that your clients trust you and they depend on you to install reliable HVAC parts; however, at a big box store, you may not find the quality that your customers deserve. With CE, we only carry proven manufacturers that are sure to satisfy your clients. You don’t want to take a chance on your reputation.

When you turn to CE for your residential HVAC parts and equipment, you know that you are getting high-quality products from superior manufacturers—all backed by our excellent customer service. So the next time you need some HVAC parts, don’t just head to a big box store and regret it: Stop by the CE store nearest you, or call our toll-free number today.

chiller for beer two roads connecticut

Carrier Enterprise Partners With Fast Growing New England Brewery to Provide Innovative Solutions


CE uses Carrier chillers and controls to provide cutting-edge solutions designed to maximize brewing operations, promote energy efficiency and cost-effectiveness

New York, NY – January 3, 2017 –In late 2015, Phil Markowski, Master Brewer and Director of Operations, Mike Wight of Two Roads Brewing Company in Stratford, CT were looking to expand their fast-growing brewery and needed the expertise of a leading-edge HVAC/R manufacturer to assist them. He contacted a local HVAC contractor who put him in touch with Gregg Mello in the Carrier Enterprise (CE) Connecticut office, who heads up the region’s Craft Beer Cooling division and is a knowledgeable and passionate craft-brewing enthusiast.  Combining Two Roads’ expansion needs, Mello’s craft brewing expertise and Carrier’s specialized chiller equipment, CE was able to design a cutting-edge system that would exceed Two Roads’ expectations.

Two Roads Brewing Company started their brewery in 2012 with an 80 HP chiller system installed in a building built in the 1920s that was the former home of U.S. Baird Manufacturing Company, a metal-forming machinery manufacturer.  With its funky, retro vibe and unique lifestyle philosophy Two Roads became very popular right from the start and grew quickly.  In late 2015 the company realized their existing operation was at capacity, they began their first of two major expansions taking them from being a 75,000 barrel a year operation to 150,000 barrels to be produced for both Two Roads and other small craft beer artisans by the end of 2017.

The process of heating and cooling the wort, the liquid created in the beer brewing process, is critical to the success of craft beer and it is crucial that the chiller operates quickly and efficiently to lower the wort back to the ideal temperature. With his in-depth knowledge and passion for craft brewing, Gregg Mello worked closely with Markowski and Wight and a local HVAC contractor to design a system that would meet the goals of integrating the brewery’s existing chiller system, be easy to install with little infrastructure upgrades and would offer the highest energy efficiency with the best return on investment. After analyzing the current system and overall operational goals, Mello turned to Carrier Corporation to find the best chiller system that would provide non-ozone depleting refrigerant, simple installation, superior energy efficiency and powerful controls.

“It was important for the expansion to seamlessly integrate the existing chiller into the new system with minimal infrastructure upgrades. Since Carrier has such a wide line of chiller options, it was easy to find an affordable and sustainable chiller and control system and that would easily plug into the existing brewing operation for both phases of expansion,” said Gregg Mello, CE Sales Representative, Connecticut.

Mello designed the system using two Carrier Aqua Force air-cooled screw chillers from Carrier’s most energy-efficient chiller product portfolio.  The system was designed to provide 100 tons per chiller of process cooling and to work in combination with the original 80-ton chiller to provide enough chilling for an 180,000  barrel production facility. Mello selected Carrier’s Model # 30XA162 with direct expansion flooded coolers designed especially for low temp operation.  These units are each designed to make 27 deg leaving 33% propylene glycol mix with a flow rate of 425 gpm producing 100 tons of process cooling for Two Roads brewery.

In addition, the Aqua Force chillers were provided with low ambient kits for operation to -20 degree ambient, wye delta starters, suction line insulation, freeze protection, isolation valves, E coated micro channel type condenser coils, non fused disconnects, control transformers and the Carrier proprietary “low sound package” to ensure quiet operation and minimal disruption to the brewery tasting room. The chillers were easily integrated into the existing brewery infrastructure by utilizing a parallel arrangement to ensure that they can use the original system as a back up chiller for higher volume processing. The two Carrier units were conveniently installed outside the building on two large concrete pads housed adjacent to the existing cooling system.

Two Roads Brewing Company is also leading the charge in the craft brew industry with its commitment to energy efficiency and sustainability throughout their operations.  For the expansion project, Mello specified an upgrade to the standard controls using BACnet communications greatly improving the brewery abilities to control and view their chiller plant.  The two Carrier chillers were supplied with BACnet communications and CE retrofitted the existing chiller with a Carrier BACnet card.  With the Carrier BACnet I-Vu control system and user interface, the brewery operations engineer will have the ability to view the chiller plant operation, alarms and modify settings on the Internet anywhere in the world.


About Carrier Enterprise | Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant, Payne, Gree, TopTech and Founten brands of HVAC equipment, as well as a full line of aftermarket parts, supplies, and accessories. CE has more than 200 locations throughout the Americas and a full-scale eCommerce site for easy online ordering anytime, anywhere.  For more information, please visit www.carrierenterprise.com.


For more information, contact:
Kristin Hyde, Digital Marketing Manager, Carrier Enterprise

Media Inquiries, contact:
Regina Marston, Plan A Public Relations & Marketing, Inc.
regina@planapr.com Tel: 321.231.9353

hvac part finder

CE Leading the Way in Convenience with TECH TOOLS

We’re more than just a provider of HVAC supplies online; we’re also fully invested in serving our contractor clients and in making your job as easy and worry-free as possible. Our Part Finder Tool and innovative mobile app are designed to save you time and money and to make it easier than ever to serve your customers. Learning more about these handy tech tools and what they can do to improve your bottom line ensures you’ll be able to put them to use as you grow your business.

What CE’s Tech Tools Can Do For your HVAC Business

We’ve designed these tech tools to be easy to use and truly useful for our HVAC contractor clients. As longtime providers of quality heating and cooling parts, we know the challenges you face finding the right tool or piece for each job in a timely manner. The more time you spend searching through catalogs or huge price lists, the less time you have to dedicate to your business. We’ve crafted these HVAC parts distributors tech tools with you in mind, with the following goals:

Save Time

The primary goal of our tech tools is to save you, the contractor, as much time as possible. Interrupting a job to track down a rep by phone, or worse, having to search through HVAC supplies online for detailed specs just isn’t an efficient way to do business. We’ve assembled everything you need, from the product details to full document suites and complete parts breakdowns, so you can access everything you need to make a decision without leaving the job site. We’ve made this massive amount of data accessible by our mobile app; simply tap your app and type what you need – it’s fast, easy and free.

Once you’ve made a selection, you can purchase the items from the app itself without having to switch over to another mode of communication or place a phone call. We hope that these innovative tools make it easier than ever to serve your customers and work as efficiently as possible.

Save Money

We take great pride in our extensive lineup of HVAC parts and supplies, and make sure we stock a variety of price points. It’s about more than price, though; our dedication to stocking the best quality HVAC supplies from the biggest brands ensures that the work you do truly pleases the customer and that you are not stuck with a faulty piece that could damage your reputation.

Ordering a piece, tool or other HVAC supplies online and then discovering it won’t work wastes more than your time – it wastes money, too. You could be serving other customers instead of dealing with an item that is not compatible; checking the heating and cooling parts specs via our mobile app allows you to order with confidence.

The ability to find exactly what you need from any place, at any time, is like having a whole warehouse full of every imaginable HVAC part at your disposal. At CE, we’re dedicated to your success and to providing you with not only the best possible HVAC supplies online, but with the tools you need to succeed, too. Stop by our site and download the free CE HVAC Assist mobile app today to see how easy our innovative tech tools are to use and the many benefits they offer your business.

havoc contractors claim online listings

HVAC Contractors! Claim your Online Listings

How do prospects see your business online? If you see your HVAC business listed on a site like Yelp or Angie’s List, but don’t go ahead and officially claim your business, you could be missing out. Online directories are highly ranked in Google, and that prospective customer may see a review site or directory before they ever find your website. Claiming your profiles ensures that prospective customers get accurate information and boost your organization’s SEO, too. It is crucial for HVAC contractors to show up well in local listings — prospective customers need to be able to find you easily.

Benefits of Claiming your Online Listings

  • Improved Accuracy: If someone else created your listing, it could contain incorrect or outdated information or branding. Claiming your listing allows you to ensure that everything is correct and that the customer is pointed to the right place. Location, hours and services offered should all be up to date to serve your prospective or current customer.
  • Review Response: The way you respond to reviews, even negative ones, gives a potential customer a good idea of what interacting with you will be like. Once you’ve claimed your profile, you can respond to reviews in a positive way.
  • Boosted Engagement: Engage directly with prospects and customers on each directory site and you’ll boost your brand visibility and awareness, too.
  • Reputation Management: Some negative posts or incorrect details are simple mistakes, but if someone is actively trying to harm your business, you’ll spot it right away.
  • Improved Search Engine Visibility: Directory sites are ranked highly by search engines. You need to make sure you show up in each of these places if you want customers to find you.

How to Claim your Online Listings

Some directories and sites make it easy to claim your business – – just click a button and you’ll receive some information about verifying your listings. Other sites require a slightly different approach; the good news is once you claim your listing you won’t have to update it again unless something changes on your end.

Facebook: You may have a page and not know it—if someone has checked in to your business, then Facebook will make a page automatically – and anyone can potentially edit it. Log into your own profile and search for your business; you should be able to easily claim it.

Google+: Search the site to see if you already have a page on Google Maps or Google +; choose “Claim your listing” link to start the verification process. If your business doesn’t show up, Google My Business makes it easy to get started and claim your business online.

Yahoo!: You can just verify your business or purchase an enhanced listing; claim your existing business listing or create a new one by searching the site.

Bing: This search engine uses a similar system to Google, but the claiming process is simplified; just head to Bing Places and claim your business listing to ensure it is correct.

Angie’s List: Since Angie’s List removed the paywall earlier this year, your business listing here is more important than ever. Head to Angie’s List to look up your business and claim it for yourself and take control of your directory presence.

Yelp: Just search and claim your business on Yelp’s business finder page and you’ll be able to update service hours, offerings, locations and more in just minutes.

Claiming your online listings takes only a few minutes, but ensuring your customers can find your HVAC business easily can prevent you from missing out on your local market. At CE, we’re more than just a source for heating and cooling parts, our goal is to ensure the success of our HVAC contractors and to provide everything you need to succeed.

heat pumps

Heat Pump Roundup, Just in Time for Winter

A heat pump makes an ideal alternative to a split system setup, particularly if your customer wants to cut down or eliminate oil or natural gas entirely. Learning more about your options and what to look for in a heat pump makes it easy to find the right match for a customer’s home.

Heat Pump Considerations

What is the Location?

A warm climate that gets cool, but not freezing, is an ideal choice for exclusively using a heat pump; your customers will be able to enjoy warm or cool air as needed year-round and comfort their homes with electricity – no oil or gas needed.

Homeowners in colder climates can still use heat pumps, particularly when paired with a furnace; energy efficient heat pumps can be used to affordably comfort the home in fall and spring when temperatures aren’t so extreme.

Energy Efficiency

Both Seasonal Energy Efficiency Ratio (SEER) and the Heating System Performance Factor (HSPF) matter when you measure the energy efficiency of a heat pump. These figures make a difference in the cost of operating your unit – and will have an impact on the performance and affordability of a heat pump over time.

Learning more about SEER and HSPF will help you make an informed decision about your heat pump. Both of these terms help measure the efficiency of a particular product – and you need to know both measurements to choose an effective heat pump for your home.

  • SEER is the Seasonal Energy Efficiency Ratio of a particular device and measures how well that product will cool your home.
  • HSPF is the Heating Season Performance Factor and describes how well the heat pump you are considering will heat your home in the wintertime.

Your geographic location matters when you choose a heat pump; if you live in a very cold climate, the HSPF will be an important factor in your decision. For those in hot climates who will need to use the air conditioner more frequently, the SEER will have a bigger impact on your overall energy use and costs. A heat pump might not be the best choice at all if you live in a cold climate, because they simply don’t function efficiently enough to comfortably heat your home for an entire season.


Do you need a ductless system? A model like the Carrier Ductless Heat Pump makes it easy to get warm or cool air where you need it, without making extensive renovations or laying in new ductwork. If there is an addition or a room that was not formerly cooled or heated, a ductless system makes it easy to stay comfortable at home. If you are renovating a garage or other room, then a ductless system could be your best option for creating a comfortable space for your family.

System Size

Choosing the right system size is a must; it will ensure that the home is always comfortable and operating as efficiently as possible. Too big and the home will always feel too hot or too cold – too small and the unit will run all the time, wasting energy and costing a fortune. Your system size will depend on the size of your home, the amount of energy efficient options you have in place and even the design and layout of your home.

Noise Levels

Consider the amount of noise (usually expressed in decibels) at which each heat pump operates. Depending on the location of the unit, a noisier model could negatively impact your customer’s home. Even big units can be quiet. Carrier Enterprise recently installed a ductless system for the Washington Redskins NFL stadium; even at peak times, it operates at just 27 decibels.

Choosing the right model for your customers ensures they are always comfortable and not overpaying for energy use. Contact us when you need your next heat pump. We can help you find the right heat pump for your needs, from a Carrier 1 Ton Heat Pump to an efficient ductless system, we’ve got you covered!