As climate change becomes an even greater issue, it is important for companies to step up and develop sustainable, eco-friendly products and practices. Carrier is proud to announce the launch of Puron Advance, a sustainable refrigerant developed in collaboration with the Chemours Company. Read more
Toyota Motor Manufacturing’s (TMM) relentless focus on innovation and technology helped it become one of the top car manufacturers in the world. This attention to detail is one reason Toyota Motor Manufacturing West Virginia (TMMWV) turned to Carrier Enterprise (CE) for help with the HVAC system in their new Toyota Team Annex facility. Read more
The start of a new year brings another tool from CE designed to make contractors’ lives easier. EasyStock, a CE managed inventory solution, works directly with businesses to minimize stocking issues while maximizing savings and efficiency. Best of all, it requires no upfront costs, labor-intensive setup, or expensive hardware. Read more
Many home and business owners are interested in turning to new technologies to keep their utility costs down. Thermostats, both programmable and smart, can help residences and buildings run more efficiently. However, most people don’t fully understand the difference between the two options. Read more
HVAC technology is evolving every year due to advancements in equipment and systems. That’s the first reason you must stay current on industry developments: to keep your customers informed of the options available to them. Customers are also becoming more knowledgeable about how they want to use new smart HVAC products. That’s the second reason to know the 2019 HVAC technology trends: to provide the services that your customers want. So, what are the emerging 2019 HVAC technology trends? Let’s go over the key areas and smart HVAC products you need to know. Read more
The day-to-day responsibilities of being an HVAC professional make it all too easy to focus on what’s right in front of you at the expense of the bigger picture. However, the annual HVAC trade shows and conferences below offer multiple opportunities to take a wider view of the current state of the industry. After all, you need a periodic break to refresh and recharge with colleagues from around the country while learning about the latest HVAC technology and trends. Plus, depending on the licensing requirements in your state, you can earn valuable continuing education (CE) hours to remain certified. Read more
As an HVAC contractor, you have probably heard coworkers and industry professionals talk about VRF systems. But do you know how they work and the benefits they can provide to a job? While it may be a common term that gets brought up in the world of contractors and builders, more often than not, there are many misconceptions surrounding this technology that are mentioned as well. Since VRF systems haven’t been around as long as your typical HVAC unit, we thought it was time to bust the myths and get the cold hard facts about VRF systems to help you discover how you, and your customers might benefit from this state-of-the-art HVAC system. Read more
A new development can transform an area. It can bring new life to a city and rebuild a community that was once forgotten and overlooked. With the City Centre project in Ithaca, New York, they expect nothing less. Built near the densest part of downtown Ithaca, the space once housed a bank and a few offices. But with a vision in mind, the goal of the project is to transform the building into mixed-use development with housing, businesses, and entertainment space. The new building will provide a gateway to developing space within the city, allowing residents and guests walking access to areas where they live, work, and play. Read more
As an HVAC professional, it’s important to stay up-to-date on the latest cooling technology available, especially when it comes to products like R410a. R410a has largely taken the place of hydrofluorocarbons in residential HVAC systems since the phasedown began of R22 and other similar high-global-warming refrigerants. Indeed, R410a has become the residential HVAC industry standard. However, when R410a prices increased due to a shortage, it made waves in the industry. Contractors and HVAC professionals were left wondering, what happens next? Read more
Bill Joplin’s Air Conditioning and Heating had been typing sales proposals for over 35 years. Finally in 2016, they decided to implement a digital sales platform that was used exclusively by the sales team as it was too complicated for their technicians. With nearly 40 technicians in the field, this meant a lot of missed sales opportunities.
Then they tried OnCall Air…
“The technicians back in the past would only quote one system, they just had their invoice. OnCall Air now gives them the ability to build a good, better, best proposal. It takes two seconds more to put in two more systems,” says Chuck Warner, Sales Manager who has been working for Joplin’s for 18 years.
Chuck first heard about OnCall Air through CE and decided to switch after seeing how easy to use and customizable the application was, and the amount of detailed information they could now provide their customers. “Our customers love the way in which we present proposals now mainly because of the amount of information that they get and their understanding of the systems they are buying,” says Chuck. “Now we feel very confident that customers know what they are getting and this just makes our job easier and minimizes confusion.”
Managing Sales Efficiently and Saving Time
With so many technicians in the field, keeping up with the operations especially during the summer months can be challenging. OnCall Air helps Joplin’s save precious time thanks to its CE Connector capability that integrates into CE’s e-commerce platform and provides all product, pricing and inventory availability information. It also allows them to change their pricing on the fly and have different pricing profiles.
“My favorite feature of OnCall Air is the ability to have different pricing profiles as the sales manager. Having that ability to change the price of anything at any time, really helps me keep the pricing fluid, because here in Texas we have a big difference in how busy it is in the summer versus the winter. OnCall Air makes this very, very simple with the click of a button”.
Seeing the Results
Joplin’s conversion rates have significantly improved since they started using the platform. The ability to email customers their proposals when they leave the house and track their interactions with it has contributed to this. “A lot of times you don’t have the decision makers at the same time so emailing the proposals has been a huge advantage. Customers can look at proposals anytime, anywhere, just like they are shopping on Amazon. I have had approvals come in at 2 o’clock in the morning on a Sunday,” Chuck remembers.
Getting Support from OnCall Air’s Success Team
With the support of the OnCall Air team, Bill Joplin’s Heating and Air was able to get the system up and running and unify its sales process within a couple of weeks. “The team at OnCall Air really reflects our company and our values. We always put our customers first. And I have to say that there’s not very many times I go, ‘You know what? That’s a company just like ours.’”
Want to learn more how OnCall Air can power your sales? Book a demo now!