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Author: Kristin Hyde

Bill Joplin’s Air Conditioning and Heating is closing sales around the clock with OnCall Air

Bill Joplin’s Air Conditioning and Heating had been typing sales proposals for over 35 years.  Finally in 2016, they decided to implement a digital sales platform that was used exclusively by the sales team as it was too complicated for their technicians. With nearly 40 technicians in the field, this meant a lot of missed sales opportunities.

Then they tried OnCall Air…

“The technicians back in the past would only quote one system, they just had their invoice. OnCall Air now gives them the ability to build a good, better, best proposal. It takes two seconds more to put in two more systems,” says Chuck Warner, Sales Manager who has been working for Joplin’s for 18 years.

Chuck first heard about OnCall Air through CE and decided to switch after seeing how easy to use and customizable the application was, and the amount of detailed information they could now provide their customers.  “Our customers love the way in which we present proposals now mainly because of the amount of information that they get and their understanding of the systems they are buying,” says Chuck. “Now we feel very confident that customers know what they are getting and this just makes our job easier and minimizes confusion.”

Managing Sales Efficiently and Saving Time

With so many technicians in the field, keeping up with the operations especially during the summer months can be challenging. OnCall Air helps Joplin’s save precious time thanks to its CE Connector capability that integrates into CE’s e-commerce platform and provides all product, pricing and inventory availability information. It also allows them to change their pricing on the fly and have different pricing profiles.

Managing Pricing

“My favorite feature of OnCall Air is the ability to have different pricing profiles as the sales manager. Having that ability to change the price of anything at any time, really helps me keep the pricing fluid, because here in Texas we have a big difference in how busy it is in the summer versus the winter. OnCall Air makes this very, very simple with the click of a button”.

Seeing the Results

Joplin’s conversion rates have significantly improved since they started using the platform. The ability to email customers their proposals when they leave the house and track their interactions with it has contributed to this. “A lot of times you don’t have the decision makers at the same time so emailing the proposals has been a huge advantage. Customers can look at proposals anytime, anywhere,  just like they are shopping on Amazon. I have had approvals come in at 2 o’clock in the morning on a Sunday,” Chuck remembers.

Getting Support from OnCall Air’s Success Team

With the support of the OnCall Air team, Bill Joplin’s Heating and Air was able to get the system up and running and unify its sales process within a couple of weeks. “The team at OnCall Air really reflects our company and our values. We always put our customers first. And I have to say that there’s not very many times I go, ‘You know what? That’s a company just like ours.’”

Want to learn more how OnCall Air can power your sales? Book a demo now!

set yourself apart from competition and close more sales

How to Set Yourself Apart and Close a Sale in the HVAC Market

As you’re probably well aware, the HVAC market is a competitive one. When you’re trying to grow a successful HVAC business, it is critical to set yourself apart from the competition. You want to be the clear choice for customers. This can only be achieved when you focus on delivering the services they demand and exceeding expectations. How customers find you in the first place, the quality of your proposal, and finally, the quality of your overall work are all going to have a big impact on your profits, so don’t skimp on any of it.   Read more

Customer Spotlight: Dave’s World

Over the past 3+ years, Homans and CE have been developing the best digital tools to make our customers’ lives easier. Although it is often a challenge for HVAC businesses to embrace new technology, the ones who have taken that step have found that online ordering can help them to better manage the process. One of those customers that has embraced eCommerce to help expand and grow their business is Dave’s World.

Dave’s World started out as a humble appliance store in Dover Foxcroft, Maine. After adding Ductless Heat Pumps to their product line, word quickly spread and the business grew to a whole new level. Dave’s World’s tagline is “Awesome!”, because that simple idea represents the commitment they make to their customers and the quality of their work. Being able to place HVAC equipment orders with Homans at the pace they need makes that Awesome customer experience possible. Dave’s World orders Mitsubishi Ductless systems through multiple branches, multiple times each day. The Homans eCommerce platform provides both the flexibility and in-depth product knowledge to keep Dave’s World churning. The staff at Dave’s World who do the ordering are as versed in our HVAC website and all its capabilities as anyone.

It’s simplified the ordering process and made it much more efficient” –Matt Scott, Co-Owner, Dave’s World

Matt Scott, one of the owners at Dave’s World said “It’s simplified the ordering process and made it much more efficient. The other thing we love about it is it’s all trackable. We can see our orders and PO numbers right on the site so we can always match things up. It’s just a better, more modern way to do business”.

With a company that continues to grow as quickly as Dave’s World does, the Homans eCommerce platform helps them to make “Awesome!” possible.

Customer Spotlight: Prudhom Heating & Air Conditioning

Prudhom Heat and Air Conditioning of Oklahoma City, OK opened their doors for service in 2003, starting from their home garage with one truck and growing to today’s 5000 sq. ft. building with a fleet of trucks.  Prudhom Heat and Air is a family owned and operated business, owned by Ernie, Dustin, and Chris Prudhom.  As a Carrier Factory Authorized Dealer, they strive for excellence in every aspect of their business.
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Ductless Hvac Training

Ductless and VRF – National Training Center – Carrollton, TX

The National Training Center offers the full training experience with classroom sessions and live operating equipment with hands-on activities.

If you are interested in multi-day training, please register for each section you would like to attend. The Class Descriptions are shown at the bottom of each calendar. Links are provided for each section of training (click on the date) on the calendar for additional details and registration information.

2018 VRF & Ductless – National Training Schedule > VISIT NOW

Improve Hvac Air Quality

Health, Hygiene, & HVAC: Nu-Calgon Products to Improve Air Quality

For the sake of your customers’ health, hygiene, and the environment, HVAC equipment requires constant care. The more comprehensively you clean HVAC equipment, the easier it is to prevent the buildup of grease, particulates, and microorganisms, keeping the system in full working order. With the help of CE, your go-to HVAC supplies distributor, Nu-Calgon offers a variety of HVAC supplies online to clean and strengthen your customers’ HVAC system, providing you with: Read more

how HVAC contractors deal with negative reviews

How HVAC Contractors Should Deal with Negative Reviews

As an HVAC contractor, you rely on positive reviews to grow your business. So when a negative one arises (and eventually, one will), you need to act swiftly to ensure it does not wreak havoc on your company. Below we will outline the best course of action to take when you get a negative review online, such as on Google, Yelp, the BBB, or anywhere else. We will also show you how you can capitalize on the services we offer to HVAC contractors to help you avoid negative reviews in the first place. Read more