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Author: Kristin Hyde

Nonflammable Refrigerant That Can Replace R410a Unveiled

Is There A Nonflammable Refrigerant That Can Replace R410a?  

As an HVAC professional, it’s important to stay up-to-date on the latest cooling technology available, especially when it comes to products like R410a. R410a has largely taken the place of hydrofluorocarbons in residential HVAC systems since the phasedown began of R22 and other similar high-global-warming refrigerants. Indeed, R410a has become the residential HVAC industry standard. However, when R410a prices increased due to a shortage, it made waves in the industry. Contractors and HVAC professionals were left wondering, what happens next? Read more

What to Do if a Customer Complains of a Slow Variable Speed Heat Pump?

Customer Complaining of a Slow Variable Speed Heat Pump? Here’s What to Do

As you know, a variable speed heat pump works by adjusting the speed of the fan motor to ensure proper airflow throughout the home. Variable speed heat pumps are an incredible way to balance the temperature and humidity in the home, but they are only effective if all of the settings are correct. So, if your customer is complaining of a slow blower motor, your first step is to check the settings. Read more

Uniweld Tools Changing the HVAC Industry

Uniweld Tools: Changing the HVAC Industry

In the HVAC industry, professionals need access to the proper tools to get the job done efficiently, easily, and accurately. Look no further than Uniweld, a reputable brand that offers top-quality, US-made tools that a contractor can rely on not just today at the job site, but for years down the road. With items like the latest brazing kits, manifolds, and vacuum pumps, Uniweld manufactures products with the environment, community, and its customers in mind. Read more

Employee Spotlight: Christina Benedict

Employee Spotlight: Christina Benedict

CE Mid-Atlantic’s Ductless General Manager, Jeff Gresock developed a great program for 2018 to bring awareness to DLS and VRF products. He wanted to motivate both outside and internal sales staff to actively promote the Carrier brand. The incentive program created is a reward based incentive based on % of growth with a minimum qualifier. For the month of September I am happy to announce we had our first winner from the Digital Customer Care team, Christina Benedict! Christina has been working with a customer John from Modern Refrigeration since April of this year in hopes of enhancing his Digital Experience with CE.  In doing so she has learned more about his business and kept him up to date with Ductless Promos, Price Changes, and Ductless Bundles.  John has now switched to CE as his main supplier for all Ductless equipment and continues to be more engaged with all of our digital tools. Christina has provided A6 customer service and John was quoted saying “because of Christina and her reaching out to me on an consistent basis, I have been purchasing more from CE. She provided great customer service and continues to keep me updated on any promotions that will help me grow my business.” Way to go, Christina!

Benefits of Comfort Heat Technology

Comfort Heat Brings Advanced Temperature Control to Homeowners

When a homeowner comes to you looking to replace or upgrade their heating system, they want a balance between upfront cost and energy efficiency. With Carrier’s proprietary Comfort Heat Technology, found in select multi-stage gas furnace models (like the Carrier Infinity 80% AFUE 70000 Btuh Variable Speed Multipoise Gas Furnace), you can offer your customers an incredibly efficient heating system that can only be found in Carrier’s equipment. Read more

Help Get HVAC System Ready for Fall

3 Ways to Help Your Customers Get Their HVAC Systems Ready for Fall

The cooler weather is here, and it’s time to help your customers transition their HVAC systems from summer to fall. But, it’s not as simple as flipping a switch. You need to approach the transition methodically with your customer so that their HVAC system operates at its best. Here are three tips you can recommend to your customers to help them get their home ready for fall: Read more

Design Tips for Ductless

How to Make a Mini-Split Blend in with a Home’s Interior Design

Because of their energy efficiency, ease of installation, and low cost to install, ductless mini-splits are one of the greatest HVAC options for homeowners today. Even with this in mind, some consumers are hesitant to go the ductless route because the most common option, the high wall unit, has to be mounted where it is visible within the room. Some homeowners feel like this gets in the way of their interior design aesthetics; however, there are ways you can integrate the wall units into the customer’s home design so they don’t have to choose between form and function. As long as you make sure to put the unit up high enough and ensure it has ample airflow around it, there are many options available for your customers: Read more