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Employee Spotlight: Chad DeGreif

At CE, we pride ourselves on our expansive collection of digital tools formulated to make our customers’ businesses run more efficiently. Territory manager Chad DeGreif plays a vital role in expanding contractors’ use of this technology. Chad is a veteran in the HVAC field, so he has witnessed first-hand how advances in digital technology have shaped the industry in recent years.

These advancements can seem daunting for our customers. Chad assists them by taking the time to thoroughly explain our tools so they can reap the most benefit. He “points out all the benefits of the platform. No longer do [customers] have to sit on hold to order parts or equipment or have to wait for me to call them back and put the order in. With all the benefits—warranty, AHRI system builder, online ordering—it’s not hard to sell them on the digital tools.” Not only do these platforms save his customers time when conducting business, it also allows Chad to focus on expanding and nurturing his own customer base.

Chad leads the pack among his regional peers with the highest percentage of his customers using ecommerce for their ordering needs. By explaining the benefits over merely phoning in orders, Chad is successfully bringing customers into the digital realm of the HVAC industry. Chad notes that, “Once they get the hang of it, they love it. If you can get them to look at it, they will use it.” By identifying the vast benefits and time-saving nature of our digital platforms to his own customers, Chad has built a blueprint to boost digital adoption for years to come.

Hilton Garden Inn Renovation Project in Record Time

Case Study: Hilton Garden Inn Renovation

Most renovations take a year or two to complete. They include a lot of moving parts that all need to align in order to move forward. So, when Florida’s Director of Engineered Systems Support and VRF Products, Dave Lucas, was presented with the opportunity, he was understandably skeptical. The renovation had to be completed in under eight months and required providing an HVAC system for a 10-story office building that was being turned into a 190-room hotel. But after gathering all the information, Dave, the CE team, and the general contractor partner in Florida moved forward with the job.

About the Hilton Garden Inn Renovation Project

Jupiter Florida, has been experiencing a lot of growth, including the recent additions of a new ballpark that will be the Astros’ spring training home and the UTC Center for Intelligent Buildings. So, when a former office building became available, developers instantly saw the opportunity to transform it into a hotel. However, the time frame was tight. The project was presented to CE’s partner in March, and it needed to be completed by Thanksgiving. Once open, the Hilton Garden Inn will be used to house the Astros during spring training, as well as provide a central home base for tourists and visitors of the UTC Center.

The Goal: Independent Controls & Efficiency, Installed in Record Time

Being a hotel, the number one priority for the Hilton Garden Inn renovation was the ability to independently control each room. Additionally, the developers wanted a building that was extremely energy efficient to keep overhead costs down, and of course, the system had to be able to be installed within the short time frame.

The Solution: VRF

After reviewing the needs of the renovation, it was decided that Toshiba-Carrier VRF systems were the answer. However, given the short renovation time, designing and installing the system was not as cut and dry as would have been preferred. All of the equipment had to be carefully determined to ensure it would arrive in time to meet the tight deadline. In addition, any late updates or revisions to the plan to overcome any equipment shortages were made to utilize the equipment that was immediately available.

The Results: Comfort and Efficiency

With the deadline quickly approaching, we are pleased to report that everything is ahead of schedule. All of the VRF components are expected to be up and running by the end of October, beating the Thanksgiving deadline by weeks. Once open, the building owners and occupants of the hotel are sure to be thrilled with the extreme controllability the VRF system provides, and this Hilton Garden Inn is sure to be a top destination for tourists and business travelers. We are proud to be a part of its success.

Employee Spotlight: Christina Benedict

Employee Spotlight: Christina Benedict

CE Mid-Atlantic’s Ductless General Manager, Jeff Gresock developed a great program for 2018 to bring awareness to DLS and VRF products. He wanted to motivate both outside and internal sales staff to actively promote the Carrier brand. The incentive program created is a reward based incentive based on % of growth with a minimum qualifier. For the month of September I am happy to announce we had our first winner from the Digital Customer Care team, Christina Benedict! Christina has been working with a customer John from Modern Refrigeration since April of this year in hopes of enhancing his Digital Experience with CE.  In doing so she has learned more about his business and kept him up to date with Ductless Promos, Price Changes, and Ductless Bundles.  John has now switched to CE as his main supplier for all Ductless equipment and continues to be more engaged with all of our digital tools. Christina has provided A6 customer service and John was quoted saying “because of Christina and her reaching out to me on an consistent basis, I have been purchasing more from CE. She provided great customer service and continues to keep me updated on any promotions that will help me grow my business.” Way to go, Christina!

Customer Spotlight: H.H. Hovey (Winston Salem, NC)

H.H. Hovey is a second generation HVAC company out or Winston Salem, North Carolina.  In 1990, H.H. Hovey started doing business with us when they bought and installed the Bryant Plus 90 furnace (image attached) for a homeowner.  28 years later, H.H. Hovey has installed a replacement Bryant furnace for this same homeowner.  H.H. Hovey was our first Bryant Factory Authorized Dealer in North Carolina.

Many things have changed in the HVAC industry since 1990, including how Hovey buys their equipment now.  They utilize CE’s digital tools and buy online.  They enjoy the digital experience as they know right away if the product they need are in their local store.  This allows them to communicate a proper timeline with their customer.

While our digital tools have changed the way Hovey buys from us, what hasn’t changed is the fact that they are still buying and installing Bryant equipment!

Customer Spotlight: Mike Wanzer A/C Co Inc

Wanzer A/C Runs Circles Around the Competition with CE Chat

Mike Wanzer, owner of Mike Wanzer A/C Co Inc in Corpus Christi, has given up calling his local store. Since Mike discovered chat in July 2017, on the first day our chat went live, Mike has changed the way he communicates with his local store and CE as a whole. “When I’m looking for answers from CE, I get them on the spot with CE Chat. Waiting on hold or in line is a thing of the past, I like that!”

We’ve taken online chat to the next level, saving customers time and money by offering customers a digital platform to communicate with CE no matter where they are, a hot attic, their warehouse or like Mike, even in the middle of a run.

Service like that is the reason customers, like Mike Wanzer, have started using our digital tools without looking back. The time Mike used to spend on the phone or at the store is now being used to work on his business, not in his business. “CE Chat… Customer Service delivered as promised. Saves me time and money every day with real time solutions and it works all the time… Thanks CE!”

“The CE Chat crew are the best, they make my life easy…Thanks ya’ll!”

Mt Olive Baptist Church Gets Multi-Zone Ductless Upgrade

Case Study: Mt. Olive Baptist Church

The Mt. Olive Baptist Church has become a staple in Knoxville, Tennessee, but since it was built more than four decades ago, its HVAC system was lacking efficiency and the zone control they desired. With the help of Compass Heating and Air Conditioning, Inc., the church was able to upgrade to a Carrier multi-zone ductless systems to keep their members and staff comfortable while reducing overhead expenses. Read more

Design Tips for Ductless

How to Make a Mini-Split Blend in with a Home’s Interior Design

Because of their energy efficiency, ease of installation, and low cost to install, ductless mini-splits are one of the greatest HVAC options for homeowners today. Even with this in mind, some consumers are hesitant to go the ductless route because the most common option, the high wall unit, has to be mounted where it is visible within the room. Some homeowners feel like this gets in the way of their interior design aesthetics; however, there are ways you can integrate the wall units into the customer’s home design so they don’t have to choose between form and function. As long as you make sure to put the unit up high enough and ensure it has ample airflow around it, there are many options available for your customers: Read more

Proud to Now Provide HVAC Purchasing to E&I Members

E&I: Succeeding in the Education Vertical

The education vertical is one that’s constantly under pressure to over perform; unfortunately, while every institution consistently is pushing to raise the bar on performance, they are not immune to the fierce scrutiny on tightening budgetary requirements.  Constrained resources coupled with the need for services to maintain safe and productive day-to-day operations, all make finding a strong alliance necessary. Read more

New Toshiba Carrier VRF System Commissioned in the Heart of America

Update Your Properties HVAC System with Toshiba-Carrier’s New VRF System

For commercial property owners looking to upgrade their property’s HVAC system, Toshiba-Carrier recently released a new VRF system. Designed to reduce energy consumption and improve temperature control, this variable refrigerant flow (VRF) system with a digital inverter uses a twin-rotary compressor to deliver the desired temperature to all spaces of a large-scale property. Read more