Cold spots in a home, weak airflow from vents, and a system that barely heats or cools during extreme temperatures – these are all problems that can be unbearable. Not to worry, we can help! This helpful guide will cover common causes of airflow problems and will help you diagnose and solve issues to keep your family comfortable all year long. Read more
Throughout 2018, our team at CE was fortunate enough to take on some exciting projects for our clients. Check out a few of our favorite projects below. Read more
Variable Refrigerant Flow (VRF) systems are changing the landscape of heating and cooling – they are perhaps the biggest change since the first mechanical air conditioner built in New York in 1902 by Willis Carrier. The goal of the first air conditioner was to manage humidity in a printing plant, however, what stood out were the comfort benefits. Since 1925 air conditioners have been cooling us on hot summer days – and now – with the latest and greatest in VRF technology, customers can not only reduce energy and consumption but improve temperature controls for total comfort. Read more
It’s a new year. Whether you’ve just started an HVAC business or you’re looking to improve your already existing one, the start of a new year means more opportunities to grow a customer base. Read more
A true car enthusiast demands the best for their cars. That means top-of-the-line performance, sleek and uncompromising style, pinpoint accuracy in the handling, and unbridled speed and acceleration. As a collector, the best vehicle storage is also expected, meaning you need an exceptional place to store it – a place that not only protects the car but showcases the vehicle. Read more
Toyota Motor Manufacturing’s (TMM) relentless focus on innovation and technology helped it become one of the top car manufacturers in the world. This attention to detail is one reason Toyota Motor Manufacturing West Virginia (TMMWV) turned to Carrier Enterprise (CE) for help with the HVAC system in their new Toyota Team Annex facility. Read more
The start of a new year brings another tool from CE designed to make contractors’ lives easier. EasyStock, a CE managed inventory solution, works directly with businesses to minimize stocking issues while maximizing savings and efficiency. Best of all, it requires no upfront costs, labor-intensive setup, or expensive hardware. Read more
The day-to-day responsibilities of being an HVAC professional make it all too easy to focus on what’s right in front of you at the expense of the bigger picture. However, the annual HVAC trade shows and conferences below offer multiple opportunities to take a wider view of the current state of the industry. After all, you need a periodic break to refresh and recharge with colleagues from around the country while learning about the latest HVAC technology and trends. Plus, depending on the licensing requirements in your state, you can earn valuable continuing education (CE) hours to remain certified. Read more
Bill Joplin’s Air Conditioning and Heating had been typing sales proposals for over 35 years. Finally in 2016, they decided to implement a digital sales platform that was used exclusively by the sales team as it was too complicated for their technicians. With nearly 40 technicians in the field, this meant a lot of missed sales opportunities.
Then they tried OnCall Air…
“The technicians back in the past would only quote one system, they just had their invoice. OnCall Air now gives them the ability to build a good, better, best proposal. It takes two seconds more to put in two more systems,” says Chuck Warner, Sales Manager who has been working for Joplin’s for 18 years.
Chuck first heard about OnCall Air through CE and decided to switch after seeing how easy to use and customizable the application was, and the amount of detailed information they could now provide their customers. “Our customers love the way in which we present proposals now mainly because of the amount of information that they get and their understanding of the systems they are buying,” says Chuck. “Now we feel very confident that customers know what they are getting and this just makes our job easier and minimizes confusion.”
Managing Sales Efficiently and Saving Time
With so many technicians in the field, keeping up with the operations especially during the summer months can be challenging. OnCall Air helps Joplin’s save precious time thanks to its CE Connector capability that integrates into CE’s e-commerce platform and provides all product, pricing and inventory availability information. It also allows them to change their pricing on the fly and have different pricing profiles.
“My favorite feature of OnCall Air is the ability to have different pricing profiles as the sales manager. Having that ability to change the price of anything at any time, really helps me keep the pricing fluid, because here in Texas we have a big difference in how busy it is in the summer versus the winter. OnCall Air makes this very, very simple with the click of a button”.
Seeing the Results
Joplin’s conversion rates have significantly improved since they started using the platform. The ability to email customers their proposals when they leave the house and track their interactions with it has contributed to this. “A lot of times you don’t have the decision makers at the same time so emailing the proposals has been a huge advantage. Customers can look at proposals anytime, anywhere, just like they are shopping on Amazon. I have had approvals come in at 2 o’clock in the morning on a Sunday,” Chuck remembers.
Getting Support from OnCall Air’s Success Team
With the support of the OnCall Air team, Bill Joplin’s Heating and Air was able to get the system up and running and unify its sales process within a couple of weeks. “The team at OnCall Air really reflects our company and our values. We always put our customers first. And I have to say that there’s not very many times I go, ‘You know what? That’s a company just like ours.’”
Want to learn more how OnCall Air can power your sales? Book a demo now!