CE Mid-Atlantic’s Ductless General Manager, Jeff Gresock developed a great program for 2018 to bring awareness to DLS and VRF products. He wanted to motivate both outside and internal sales staff to actively promote the Carrier brand. The incentive program created is a reward based incentive based on % of growth with a minimum qualifier. For the month of September I am happy to announce we had our first winner from the Digital Customer Care team, Christina Benedict! Christina has been working with a customer John from Modern Refrigeration since April of this year in hopes of enhancing his Digital Experience with CE. In doing so she has learned more about his business and kept him up to date with Ductless Promos, Price Changes, and Ductless Bundles. John has now switched to CE as his main supplier for all Ductless equipment and continues to be more engaged with all of our digital tools. Christina has provided A6 customer service and John was quoted saying “because of Christina and her reaching out to me on an consistent basis, I have been purchasing more from CE. She provided great customer service and continues to keep me updated on any promotions that will help me grow my business.” Way to go, Christina!