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Tankless vs. Traditional Water Heaters: Which One is Better for Your Customer?

When your customers are in the market for a new water heater, they essentially have two options: a traditional water heater that connects to electricity or gas, or a tankless water heater. While both pieces of HVAC equipment have the same ultimate function, they do not work the same way. Here is a closer look at the differences between the two so you can help your customers decide which one will work best for their needs.

Traditional and Tankless Explained

As you know, traditional water heaters are the large round tanks you see in most garages, basements, or utility rooms across the country. The water is pre-heated and ready to use whenever your customer needs to wash dishes, take a shower, or do laundry. As the hot water is used, the tank refills, and the new water is heated and stored.

The other option, a tankless water heater, heats water on demand using an internal heating element. Cold water flows through the heater and is heated instantly using electric or gas as a fuel source.

Notable Differences between the Two Types of HVAC Equipment

As an HVAC supplier, we carry both traditional and tankless water heaters. That’s because they are very distinctive, and one option is not suitable for everyone. Here is a look at the key differences you will want to point out to your customers:

  • Tankless water heaters are more efficient. Since they are only using power when the customer is actually using hot water, they require less energy. On the contrary, traditional water heaters require a constant supply of heat to make sure the water is heated for your customer whenever it is needed.
  • Tankless water heaters are more convenient. Whenever anyone needs hot water, it will be there. This is especially beneficial if your customer has a large family who may need to shower at the same time. Note that tankless water heaters do still have limits, so if your customer will need a lot of hot water at once, you will want to recommend a higher capacity tankless water heater or suggest they install more than one unit.
  • Tankless water heaters are more compact. If space is a concern, tankless water heaters are the clear winner. They can be mounted right on a wall either inside or outside. Traditional water heaters require a lot of space and they have to be mounted very strategically so they are not a hazard during natural disasters.
  • Tankless water heaters are less expensive. Yes, your customer will pay less upfront for a traditional water heater. However, when you consider the energy consumption and limited lifespan, they aren’t as cheap in the long run. Make sure you point out the dramatic energy savings and increased lifespan tankless water heaters offer so your customer can make a fully educated decision.

When you are helping your customer choose between different types of HVAC equipment, it is important that they understand the complete picture before making a decision. By pointing out these pros and cons, you can ensure they make the best choice for their needs. As your trusted HVAC supplier, we keep a healthy inventory of both traditional and tankless water heaters, so no matter what your customers choose, you can deliver and install the unit quickly. To learn more, contact us today.

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